At xbejee, we believe that gaming should always be a source of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every player in Bangladesh access to the tools, information, and support they need to stay in control of their gaming activity at all times. This page explains the resources available to you and how to use them.
xbejee is fully committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We take player welfare seriously, and responsible gaming is not an afterthought — it is built into every aspect of how xbejee operates.
Online casino games and sports betting, including cricket (BPL, IPL, T20 World Cup), slots, and live casino, are designed to be entertaining. The vast majority of players enjoy these activities responsibly without any issue. However, xbejee recognises that for a small number of players, gambling can become problematic. Our responsible gaming programme exists to help those players identify the warning signs early and access the right support before gambling causes lasting harm.
All player protection tools described on this page are available free of charge to every registered xbejee account holder. They can be activated instantly by contacting our 24/7 support team via live chat, email, or WhatsApp — all staffed in Bangladesh Standard Time (BST, UTC+6). If you are concerned about your gambling right now, please reach out to our support team immediately.
Every xbejee account comes with a full suite of responsible gaming controls. These tools are available instantly — free of charge — to any registered player who needs them.
Set a daily, weekly, or monthly maximum deposit limit on your xbejee account to control how much you spend. Once a limit is set, it takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a 7-day cooling period to protect against impulsive decisions during a losing session.
Need a short break from gaming? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, place bets, or make deposits. The time-out period cannot be reversed once activated, giving you a guaranteed breathing space.
Self-exclusion is the strongest tool available on xbejee. You can exclude yourself from the platform for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion your account is fully blocked and cannot be reactivated until the exclusion period expires — and only after a mandatory 7-day review period.
Enable session time reminders that notify you at regular intervals — every 30, 60, or 90 minutes — showing how long your current gaming session has lasted and a summary of your net wins and losses. Reality check notifications help you stay aware of time spent gaming and make informed decisions about whether to continue.
In addition to deposit limits, xbejee allows you to set a maximum loss threshold per day, week, or month. Once you reach your loss limit, your account is automatically suspended for the remainder of the period — preventing further losses even if you feel the urge to chase. Loss limits cannot be increased mid-period.
Our dedicated player welfare team is available around the clock via live chat, email (), and WhatsApp. If you are struggling, our team can help you activate any protection tool instantly, talk through your concerns confidentially, and direct you to professional counselling resources if needed.
Visit the xbejee platform and log in using your registered mobile number or email address and your password. If you are unable to log in, contact our support team directly via live chat — you do not need to be logged in to request a self-exclusion.
Once logged in, go to your Account Settings page and locate the "Responsible Gaming" or "Player Protection" section. All available tools — deposit limits, loss limits, time-out, reality check, and self-exclusion — are listed there.
Choose the protection tool you wish to activate and configure the parameters — for example, a daily deposit limit of ৳2,000, or a 7-day time-out. Review your selection carefully before confirming, as most restrictions take immediate effect and cannot be reversed mid-period.
For security, xbejee requires a one-time password (OTP) sent to your registered mobile number or email address to confirm the activation of any responsible gaming tool. Enter the OTP to apply the restriction immediately.
If you have any difficulty activating a protection tool, or if you need a restriction applied urgently and cannot access your account, contact our support team immediately via live chat, WhatsApp, or email. We can apply restrictions manually on your behalf within minutes.
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming harmful. If you recognise several of these in yourself or someone close to you, please seek help immediately.
Every tool in the xbejee responsible gaming suite is designed with one goal in mind: keeping you in control of your gaming experience, on your own terms.
A deposit limit caps the total amount of real money you can add to your xbejee account within a defined period. You can choose a daily limit (e.g., ৳500), a weekly limit (e.g., ৳2,500), or a monthly limit (e.g., ৳8,000). All three can be active simultaneously. If you attempt to deposit more than your limit allows, the transaction will be declined automatically. This tool is the simplest and most effective way to manage your gambling budget without relying on willpower alone.
A time-out is a short-term account suspension designed for players who feel they need a brief pause from gambling. Available periods are 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your xbejee account is completely inaccessible — you cannot log in, browse games, place bets on cricket or slots, or make any deposits. Time-outs are ideal if you have had an unusually long gaming session, experienced a significant loss, or simply feel that gaming is becoming less enjoyable and more habitual.
Self-exclusion is xbejee's most powerful responsible gaming tool and is intended for players who believe they have a genuine gambling problem that requires a long-term solution. Exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanent exclusion are available. During any self-exclusion period, your account is fully and irrevocably suspended — xbejee staff cannot override it, and you cannot request early reinstatement. If you choose self-exclusion, we strongly recommend also seeking professional counselling support.
Reality check notifications are on-screen alerts that appear at intervals you choose — every 30, 60, or 90 minutes — during an active gaming session on xbejee. Each alert shows your total session duration and a net profit or loss figure for that session. At each reality check, you are prompted to decide whether to continue or end your session. This tool is particularly effective for players who lose track of time while playing slots or live casino games and want a gentle, automatic reminder to stay mindful.
xbejee strictly enforces an 18+ age restriction across all products, including online casino games, sports betting, crash games, and all other gambling services. Players must be at least 18 years of age to register an account, make a deposit, or place any bet on the xbejee platform.
Age verification is performed at the point of account registration and again at the point of first withdrawal. Any account found to belong to a player under the age of 18 will be immediately and permanently closed. Any funds held in that account will be handled in accordance with our Terms & Conditions and applicable law.
xbejee strongly encourages parents and guardians to use parental control software to prevent underage individuals from accessing gambling websites. If you share a device with younger family members, ensure that your xbejee account is always logged out when not in use and that your login credentials are never shared.
If you suspect that a person under the age of 18 has registered on the xbejee platform, please report this to our support team immediately at . We will investigate and take prompt action.
All new xbejee accounts are required to pass a KYC (Know Your Customer) verification process before processing any withdrawal. This process includes submission of a government-issued photo ID (National ID Card or Passport) confirming the account holder is 18 or older. Accounts that cannot be verified will be suspended pending further review.
We recommend using parental control tools such as Net Nanny, Kaspersky Safe Kids, or your device's built-in screen time and content filtering features to prevent access to gambling sites by minors in your household. These tools can block access to xbejee and all other gambling platforms at the device level, independently of the platform's own controls.
Whether you are a new player or a long-time xbejee member, these practical guidelines will help you maintain a healthy and enjoyable relationship with online gaming.
Decide in advance exactly how much money you are comfortable spending on gambling for the week or month, and stick to that budget strictly. Treat it like an entertainment expense — the same way you would budget for a cinema trip or a dinner out. Use xbejee's deposit limit tool to enforce your budget automatically.
Set a time limit for each gaming session before you start. Use xbejee's reality check notifications to stay aware of how long you have been playing. When your time is up, close the game and step away — regardless of whether you are winning or losing. Fatigue and extended sessions often lead to poor decisions.
Every game on xbejee — from slots to live casino — involves chance. Losses are a normal part of gambling. Never increase your bets or deposit additional funds in an attempt to win back money you have lost. Chasing losses is one of the most common pathways into problem gambling and can escalate quickly.
Online casino games and sports betting are forms of entertainment, not a reliable source of income. No strategy guarantees consistent winnings. Approach every session on xbejee with the mindset that the money you deposit is the price of entertainment — any winnings are a bonus, not an expectation.
Step away from the xbejee platform regularly — even when you are winning. Long, uninterrupted gaming sessions reduce your ability to make clear-headed decisions and can make gaming feel compulsive rather than enjoyable. A 15-minute break every hour is a simple habit that can make a significant difference.
If you are finding it difficult to control your gambling, talk to a trusted friend, family member, or professional counsellor. Keeping gambling problems private tends to make them worse. The xbejee support team is also here to listen without judgement and help you access the protection tools that are right for your situation.
If you are concerned about your gambling — or about the gambling of someone close to you — please do not wait. The xbejee responsible gaming support team is available around the clock and is trained to handle these conversations with empathy, professionalism, and complete confidentiality.
You do not need to have a severe gambling problem to reach out. Whether you simply want to set a deposit limit, ask a question about self-exclusion, or talk through what you are experiencing, our team is here to help. All conversations are private and will never affect your account status unless you specifically request a restriction.
For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh, support is available in Bangladesh Standard Time (BST, UTC+6) — all day, every day including public holidays such as Eid, Victory Day, and Pohela Boishakh.
Gaming is most enjoyable when it is in balance. Set your limits, know your boundaries, and explore everything xbejee has to offer — from cricket betting and slots to live casino — with confidence and peace of mind.